ZTECH works with Telecom companies in various services and activities. These include:
  • End to End Manpower outsourcing solutions for telecom providers
  • Outsourcing Customer Service staff
  • Outsourcing Technical support staff
  • Support staff for telecom firms
  • Call center activities
  • Sales and marketing activities
  • Address Verification and Credit Verification activities
  • Field Verification Services for Telecom companies
  • Provision management
  • Customer service and retention
  • Telecom invoice management
  • Billing support
  • Dispute resolution
  • Receivables and Collections management
  • Invoicing and Printing solutions
  • Document Management solutions

Through these processes we aim at increasing average revenue per user, customer base and improving customer service leading to efficiencies in customer support and business retention for our client.