Call Centre Activities

ZTECH works with clients to help meet business objectives of increased customer satisfaction, reduced costs and revenue generation. We aim at increased efficiency and customer care effectiveness to help clients realize better business outcomes.

We perform the following activities:

  • Customer Acquisition – ZTECH helps in acquiring new customers by facilitating outbound telesales, inbound telesales and direct marketing.
  • Customer Care- ZTECH helps clients with their customer retention and customer management solutions.
  • Transaction Processing- ZTECH assists clients in transaction processing across a broad range of markets. We support vertical specific processes, such as disputes, complaints resolution and form processing.
  • Billing and Collections- ZTECH manages client collection processes which include inbound collection, early fraud identification and skip tracing.

Through Contact Centers, ZTECH aims at improving customer satisfaction for our clients leading to higher productivity and increased efficiency